Responsibilities: •Provide technical support for desktop systems, including troubleshooting hardware and software issues •Install, configure, and maintain desktop hardware and software •Assist with the setup and maintenance of network and server infrastructure •Collaborate with other IT team members to ensure smooth operation of desktop systems •Document and communicate technical solutions and best practices to end users Requirements: •Bachelor's degree in computer science, information technology, or a related field •Strong problem-solving and analytical skills •Knowledge of desktop operating systems and standard office applications •Familiarity with IT support best practices and procedures •Excellent communication and interpersonal skills Preferred Skills: •Experience with desktop imaging and deployment tools •Familiarity with Active Directory and group policy management •Knowledge of hardware troubleshooting and repair techniques •Understanding of basic networking concepts •Certifications in relevant IT areas such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST),